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Who we are and what this covers
Inktrail is operated by Certified Human Limited, trading as Inktrail, a New Zealand company serving customers internationally. This policy explains how we handle personal information through our marketing website and enquiries.
It does not replace the privacy information or agreements for the Inktrail application, school accounts or student work. Contact us for student-data privacy information and school data-processing terms.
What we collect and why
When you contact us, we collect the information you provide, such as your name, email address and message. We use it to answer questions, arrange discussions and follow up on your enquiry. Providing details for support does not automatically subscribe you to marketing emails.
Our hosting and service providers process technical information, such as IP addresses, browser details and pages requested, to deliver and protect the website. You can browse without providing contact details.
Technology partners
We use technology partners for website hosting and security, usage analytics, support chat, email and meeting bookings. Depending on the service, they process technical and usage information, or the contact details and messages you provide, to help us operate and improve the website and respond to enquiries.
On educator marketing pages, usage analytics include masked session replay: a reconstruction of page views, clicks, scrolling and pointer movements to help us understand and improve the website. Form fields, editable content and chat frames are excluded before recordings leave your browser. We do not record the student entry page or the Inktrail application. Recordings are kept for up to 30 days.
We use cookies and similar technologies to support these services, and approximate location to select analytics settings. Depending on your location, analytics either start automatically or wait for your permission. You can turn them off or change your choice through Analytics preferences. Your choice and analytics cookies last up to 180 days. Turning analytics off stops new collection but does not automatically erase information already received. Live chat connects only when you request it.
Basic analytics start by default in Australia, New Zealand and the United States, subject to your preferences. Session replay starts by default in Australia and New Zealand, but waits for permission in the United States and other or unknown locations. We honour Global Privacy Control and Do Not Track signals by keeping analytics and replay off. Location estimates can be imperfect; you can always change your choice.
Our partners may process information outside your country, including in the United States, where privacy protections may differ. External websites and booking services have their own privacy policies.
Keeping information safe
We take reasonable steps to protect personal information and keep it only as long as needed for the purposes described here or to meet legal obligations, then delete or de-identify it.
Your choices, requests and complaints
Email support@inktrail.co to ask about your information, request access or correction, ask for deletion, object to a use, or raise a privacy complaint. We will consider your request under applicable law and may need to verify your identity.
We will investigate privacy complaints and respond. If you remain dissatisfied, you can contact the New Zealand Privacy Commissioner or the privacy regulator where you live, where it has jurisdiction. This policy does not limit rights you have under applicable law.
We may update this policy as our practices change. The date above identifies the latest version.